“Having worked closely with Dawna for some time now, I couldn’t speak more glowingly of her. From her extraordinary understanding of the often seemingly impossible Customer Experience journey, through to her down-to-earth nature that simply captivates me every time we speak; she is simply one of a kind. I’m not sure where we would be without Dawna’s support, but no doubt it would be 10 steps behind and slightly off track. Her insights and experience, mixed with the fact that she practices what she preaches (vulnerability and transparency), makes her one of the worlds leading customer experience consultants.”
Tim McDougall, Co-Founder and Chief Operations Office, ClienteerHub